Returns & Refunds Policy

Ride Confidently. We've Got Your Back.

Dear Zap Rider,

We want you to feel confident with every purchase from our store. However, if you need to return your item, please review our updated return and refund policy below.

✅ Return Conditions

To be eligible for a return, please ensure the following:

The product must be unused, unassembled, and in brand-new condition — no signs of wear, scratches, or modifications.
It must be returned in its original packaging, including all accessories, manuals, and protective materials.
Return shipping costs are the responsibility of the customer.

💳 Refund Process

Once the returned item is received and inspected:

The original shipping fee, along with any bank transaction or payment processing charges, will be deducted from the refund.
The remaining amount will be returned to your original payment method.

Due to the high-value nature and logistics involved in transporting electric bikes — often involving significant shipping costs — we kindly ask that you make informed purchases and avoid returns based on change-of-mind or non-essential reasons.

Even when a return is accepted, Zap Riders must ensure that the company does not incur losses before issuing a refund. This includes confirming:

The product is in resellable condition
All costs incurred by us (such as shipping and payment processing fees) are fully covered

🛡️ Why These Policies?

These guidelines help us:

Maintain fair pricing for all customers
Ensure product quality remains uncompromised
Operate sustainably in an industry with high logistics costs

We appreciate your understanding and commitment to keeping the ride smooth — for you, for us, and for all Zap Riders around the world.

If you have any questions or need assistance, our friendly support team is here to help: info@zapriders.com